Service Desk Analyst Level 1

Professional Requirements:

The ideal candidate will:
– Be educated to degree level;
– Knowledge of MS Office and MS based applications;
– At least average technical skills needed in understanding client requests as well as performing technical and network troubleshooting;
– Be fluent in English (B2 or better) and preferably one other European language (e.g.: French);
– Past experiences working with international clients are a plus;

Personal skills:
The ideal candidate will:

– Be enthusiastic with a willingness and ability to learn;
– Possess strong interpersonal skills with the ability to work well as part of a team but also under their own initiative;
– Be organized;
– Be professional, reliable and trustworthy;

Job description:

This role is vital for supporting the continuous delivery of our client’s IT services in Europe, with the Romanian subsidiary representing a very important asset in the company.

Duties will include:

– Provide first level contact and apply resolutions to customer issues;
– Properly escalate unresolved queries to the next level of support;
– Update customer data and produce activity reports (logging);
– Walk customers through problem solving process;
– Recommended procedure modifications or improvements;

Job Benefits:

– Competitive salary package made of base salary, performance bonuses and meal tickets;
– Consistent benefits package: transportation allowance, medical subscription from a list of providers, gym subscription and discounts including preferential rates, library subscription and more;
– High quality external and internal technical trainings;
– Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans;
-Team building activities;
– More benefits depending on the length of service;
– Expanding career opportunities;